A complaint is any expression of dissatisfaction that needs a response, about:

• the standard of service received from Immigration Enforcement
• the professional conduct of Immigration Enforcement staff or contractors

Before you make a complaint

Common issues

If you want to report an immigration crime

You can use the contact form if you believe someone is working illegally, or has made a false application to stay in the UK, or is involved in smuggling.

Requests for information

• personal information: make a subject access request to see your own information or on someone else’s behalf
• freedom of information requests: obtain other government data and statistics by contacting the Home Office

Complaints about other areas of the Home Office

Other areas of the Home Office have their own complaints procedures:

• UK Visas and Immigration
• Border Force
• Disclosure and Barring Service
• HM Passport Office
• Home Office

For more information, visit:

https://www.gov.uk/government/organisations/immigration-enforcement/about/complaints-procedure